Welcome to Matisses Surgical Group!
These are the terms and conditions for:
The following terms and conditions apply to your use of the Grupo Matisses website and services. This includes mobile and tablet versions, as well as any other version of Grupo Matisses accessible through desktop computers, mobile devices, tablets, social networks, or other devices.
PLEASE REVIEW AND READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY SERVICES THROUGH THE WEBSITE.
- ACCEPTANCE OF TERMS
This agreement sets forth the legally binding terms for your use of the Grupo Matisses website and services. By using the Grupo Matisses website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, please do not request the services of Grupo Matisses. We may modify this agreement from time to time, and such modification shall be effective when posted on the website. You agree to be bound by any modification of these terms and conditions when you use the Grupo Matisses website and services after such modification is posted on the website and in this document. Therefore, it is important that you review this agreement regularly.
Grupo Matisses may, at its sole discretion, refuse to offer services to any user or individual and change its eligibility criteria at any time. This provision is void where prohibited by law, and the right to access the website and our services is revoked in such jurisdictions.
By using the website and our services, you represent and warrant that you have full right, power, and authority to enter into this agreement and fully comply with all obligations under it. Furthermore, you represent and warrant that you have no legal incapacity or contractual restriction that would prevent you from entering into this agreement.
Grupo Matisses offers the following services:
- Facial Surgeries:
Buccal Fat Removal
- Body Surgeries:
Brazilian Butt Lift (BBL)
- Facial Treatments:
IPL Facial Rejuvenation
IPL Hair Removal
- Body Treatments:
Stretch Mark Treatment
The terms and conditions for each service will be established in the respective service contract, which will determine the specifications of the services, the price of the services, the payment method for the services, among other specifications and terms that must be accepted by the customer when hiring our services.
Grupo Matisses may cancel any service and may change or discontinue the availability of services at any time at its sole discretion.
The price of the services will be determined by the services contracted by the client.
The user or client may request and schedule an appointment through the website. To schedule an appointment please complete the form, select a date and time available for the consultation and specify the reason for the consultation in the required field. Please note that consultations may be subject to Grupo Matisses availability. Grupo Matisses may contact the customer or user to confirm the appointment.
The user or client may request information about our services through the contact form available on the website or through our contact information (including WhatsApp). Our support team will be attentive and available to answer your questions and concerns.
Customers will be able to make payments for our services through the website by entering the amount in Colombian pesos and completing the payment process.
Payments made through the website will be processed through Mercado Pago (payment processor), which may include and offer different payment options, among the main ones, payment by credit/debit card or PSE (see the options available through Mercado Pago).
Once the payment process is completed and the transaction is processed, an electronic receipt will be sent to the customer’s email address.
If you find any inconsistencies in your billing, please contact us through our contact information or you can file a complaint through the customer service of the corresponding payment processor.
If your payment is declined, you will need to provide an alternative payment method or provide another card on which the payment can be charged and processed.
Your payment data will be treated and protected securely and for the sole purpose of processing payments within the website and will be treated, stored and secured by the respective payment processors (Mercado Pago). Grupo Matisses reserves the right to contract any payment processor available on the market, which will process your payment data for the sole purpose of processing payments within the website.
By visiting the website and accessing the content available on the website, you accept personal responsibility for the results of the use of the information and content available on the website. You agree that Grupo Matisses does not guarantee the results of actions advised or not advised by this website and the content available on the website. Matisses Group provides resources and content for informational and educational purposes only. You acknowledge and agree that your ultimate success or failure in using the information and content available on the website will be the result of your own efforts, your particular situation and a number of other circumstances beyond the control of Grupo Matisses.
All content available on the Matisses Group website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights and are owned and/or controlled by Matisses Group or by third parties who have licensed or provided their material to the website. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted or distributed in any way, or otherwise used for any purpose, by any person or entity, without the prior written permission of Grupo Matisses. You may not add to, delete, distort or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security feature, or to use Grupo Matisses or any part of the material for any purpose other than its intended purpose is strictly prohibited.
- PERSONAL DATA
- DISCLAIMER OF WARRANTIES
Due to the nature of the Internet, Matisses Group provides and maintains the website on an “as is”, “as available” basis and does not promise that use of the website will be uninterrupted or error-free. We are not liable to you if we are unable to provide our Internet services for any reason beyond our control.
Our website may occasionally contain links to other websites that are not under our control or maintained by us. These links are provided solely for your convenience and we are not responsible for the content of those websites.
Except as provided above, we cannot give any other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the fullest extent permitted by law.
You will be liable for any breach of these terms by you and if you use the website in breach of these terms you will be liable for and will reimburse Grupo Matisses for any loss or damage caused as a result.
Grupo Matisses will not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or acts of nature.
These conditions do not affect your statutory rights as a consumer, which are available to you.
Subject to the foregoing, to the maximum extent permitted by law, Grupo Matisses excludes liability for any loss or damage of any kind whatsoever arising, including without limitation any direct, indirect or consequential loss, whether or not arising out of any problem which you notify to Grupo Matisses and Grupo Matisses shall have no liability to pay any money by way of compensation, including without limitation any liability in relation to:
- Any incorrect or inaccurate information on the website.
- Any loss or damage resulting from your use of or inability to use the website or resulting from unauthorized access to or alteration of your transmissions or data in circumstances beyond our control.
- Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not arise directly from anything we have done wrong.
- Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content on the website or by transmissions through e-mails or attachments received from Matisses Group.
- All representations, warranties, conditions and other terms which but for this notice would have effect.
You agree to defend and indemnify Grupo Matisses from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including, without limitation, reasonable legal and accounting fees, brought by any third party as a result of:
- Your breach of these Terms.
- Your violation of any law or the rights of a third party.
- Your use of the Matisses Group website and services.
We may change the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website and our services constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and customers.
- INTEGRATION CLAUSE
You agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the website and services, shall be resolved by binding arbitration between you and Matisses Group, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.
In the event a dispute arises in connection with the use of the website and the services offered through the website or the breach of these terms and conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organization as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.
To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and services.
The courts located in Cali, Colombia shall have jurisdiction over any suit, dispute, controversy or claim relating to Grupo Matisses and its business operations. Any such dispute or controversy shall be brought and resolved in the courts located in Cali, Colombia.
- FINAL PROVISIONS
These terms and conditions are governed by the laws of the Republic of Colombia. Use of the Grupo Matisses website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions.
Our compliance with these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our platform or information provided to or collected by us in connection with such use.
If any part of these terms is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired in any way. Our failure to enforce or delay in enforcing any provision of these terms and conditions at any time does not waive our right to enforce the same or any other provision in the future.
Any rights not expressly granted herein are reserved.
- CONTACT INFORMATION
If you have any questions or concerns about these terms and conditions, please contact us through our contact page or by using the contact information below:
Matisses Surgical Group.